CONTACT INFORMATION
At Pure Wholeness, we value our customers and are dedicated to providing an exceptional shopping experience.
If you have any questions, concerns, or suggestions, we are here to help.
Customer Support Email
📧 purewholeness0@gmail.com
Response Time
We strive to respond to all inquiries within 24–48 hours, excluding weekends and public holidays.
How We Can Help
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Product information and sizing guidance
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Order updates and tracking
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Returns, exchanges, and store credit assistance
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Feedback, suggestions, or general inquiries
Thank you for choosing Pure Wholeness. Our team is committed to offering world-class support and ensuring your experience with us is seamless and satisfying.
Privacy Policy
At Pure Wholeness, we value your privacy and are committed to protecting your personal information.
1. Information We Collect
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Personal Data: Name, billing/shipping address, email, phone number, payment details
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Device Info: IP, browser, device type, time zone, cookies
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Order Info: Products purchased, order history, preferences
2. How We Use Your Data
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Process and deliver orders
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Send transactional and promotional communications
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Improve website and services
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Comply with legal requirements
3. Sharing Your Information
We only share data with trusted providers:
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Payment processors (Stripe, PayPal, Apple Pay, Google Pay)
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Shipping/logistics partners
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Marketing/email platforms (e.g., Klaviyo)
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Analytics tools (Google Analytics)
👉 We never sell your data.
4. Data Retention
Kept as long as necessary for business or legal reasons.
5. Cookies
Used for browsing experience and targeted ads (can be disabled in browser).
6. Your Rights
Depending on your jurisdiction (e.g., GDPR/CCPA), you can access, update, or delete your data.
📧 purewholeness0@gmail.com
7. Security
Industry-standard security to protect against unauthorized access.
8. Updates
Policy may change over time — please review regularly.
9. Contact
📧 purewholeness0@gmail.com
Refund Policy
At Pure Wholeness, refunds are issued as store credit (digital gift card).
1. Refund Method
Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.
2. Timeline
Store credit issued within 7 business days after inspection of returned item.
3. Not Eligible
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Items outside the 7-day return window
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Items not in returnable condition
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Shipping fees & taxes
4. Gift Cards
Credits do not expire and can be used on any future order.
5. Damaged/Incorrect Items
Contact us within 7 days if your order is defective or incorrect.
📧 purewholeness0@gmail.com